The Enneagram Oracle Boutique

⭐⭐⭐ Listen to you soul ⭐⭐⭐

📱 Coming soon: 👉 mobile app to easily make card readings yourself on your phone!

🌎 Worldwide Delivery - 🚚 Free Shipping for all Oracles

🌎 Worldwide Delivery - 🚚 Free Shipping for all Oracles

🕊️ Millennial Wisdom

🎯 4 Ultra-Precise Oracles

💎 Exclusives - Self-Published

🕊️ Millennial Wisdom

🎯 4 Ultra-Precise Oracles

💎 Exclusives - Self-Published

Return and Refund Policy

⚠️ The English version is provided for information purpose only. In the event of any discrepancy between the French version and the English version, the French version shall prevail.

General Information

Our policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

To complete a return, you must provide us with a receipt or proof of purchase, as well as photos of the damaged product.

Article 1. Replacements or Refunds

Once we receive your email with the explanation of the damage accompanied by explicit photos, we will reply by email to inform you of our decision regarding the approval or rejection of your refund or replacement request.

If your exchange request is approved, you will need to return your purchase, at your expense, to the address we provide by email.

If your refund request is approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a few days.

Article 2. Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then, contact your credit card issuer, as there may be a processing delay before your refund appears.

Next, contact your bank. There is often a processing delay before a refund is posted.

If you still have not received your refund after completing all these steps, please contact us at mail@the-enneagram.com

Article 3. Sale Items or Items Purchased at a Discount

Only full-priced items are eligible for refunds. Unfortunately, sale items or items purchased at a discounted price using a coupon code or discount code are not refundable.

Article 4. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange it for the same item in this case, please email us at mail@the-enneagram.com with an explicit photo of the damage within 24 hours of receiving your order.

Article 5. Gifts

If the returned item was marked as a gift when purchased and sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and wrap it themselves, we will issue a refund to the gift giver and they will know that you returned the item.

Article 6. Shipping

To return a product, you must mail it to the address that will be communicated to you by email after approval of your request.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than US$ 100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you are returning.

Article 7. Transaction Fees

In the event of cancellation, erroneous double purchase, or refund requested by the customer, the payment system transaction fees remain the buyer's responsibility and are non-refundable. The refund will be issued for the net product amount only, minus the payment system transaction fees.

Article 8. Customs Fees and Delivery Refusal

Orders placed through the store may be subject to customs duties, local taxes, or import duties, depending on the destination country. These fees are set exclusively by the authorities of the delivery country, independently of the seller's will, and are entirely beyond their control. They are fully borne by the customer, unless expressly stated otherwise.

The customer is expressly informed, prior to validating their order, of the possibility of customs duties and import taxes being applied. By validating their order, the customer acknowledges having been informed of this information, having understood it, and accepting it without reservation.

Customs duties, import taxes, or similar fees do not constitute, under any circumstances, a product defect, non-conformity, seller error, or contractual breach. As such, they cannot justify order cancellation, refund requests, compensation, or payment disputes.

No refunds will be granted, without this list being exhaustive, in the following cases:

  • refusal by the customer to pay customs duties or import taxes,

  • voluntary refusal of delivery for this reason,

  • failure to collect the package from the delivery services or customs authorities.

In the event of refusal by the customer to pay customs fees, the package may be returned to the sender or destroyed by the carrier or competent authorities. These situations do not entitle the customer to any full or partial refund, compensation, or replacement.

The products offered in the store, being print-on-demand and manufactured specifically for each order, cannot be returned, exchanged, or restocked. Refusal of delivery related to customs fees is considered a unilateral decision by the customer and cannot, under any circumstances, be attributed to the seller.

QUESTIONS AND CONTACT INFORMATION

For any questions regarding shipping, please contact us at mail@the-enneagram.com. Inquiries by mail can be sent to Elenarts LLC, 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, United States, but we prefer electronic communication for a prompt response.

Didn't find the answer to your question on this page? No worries, contact Elena directly and she'll be happy to answer you via the contact page.

Subscribe to the newsletter and receive the eBook "Introduction to the Enneagram" written by Elena for FREE!

Elena, creator of The Enneagram Oracles

Who is Elena, creator of the Enneagram Oracles?

After a PhD in Dental Medicine, a Certificate in Somatanalysis and a Bachelor's degree in Social Work, Elena gave free rein to her quest for understanding and truth by devoting herself to the regular practice of Ashtanga Yoga and to reading numerous books on psychology, personal development, esotericism and spirituality. This is how she discovered the Enneagram, which finally answered most of her existential and relational questions. Having developed her expertise in the Enneagram for over 20 years, she felt inspired to create Oracles based on this age-old knowledge in order to help Humanity on its path to awakening consciousness. This is how the Enneagram Oracles were born, allowing Elena to offer deep and precise spiritual guidance.

⭐⭐⭐ Listen to your soul ⭐⭐⭐

More

Books about the Enneagram (coming soon)

Spiritual guidances

The Enneagram Oracle Boutique

🏬 Elenarts LLC

1209 Mountain Road PL NE STE N

Albuquerque, NM 87110

EIN 35-2917298

🙏 "Know thyself and thou shalt know the Universe and the Gods" - Socrates

Support Elena

To support Elena as an artist and creator, you can donate, thank you 🙏

Instagram account of the Enneangram Oracle Boutique
Youtube channel of the Enneagram Oracle Boutique
Pinterest account of the Enneagram Oracle Boutique
Facebook account of the Enneagram Oracle Boutique
TikTok account of the Enneagram Oracle Boutique
Telegram group of the Enneagram Oracle Boutique

All rights reserved. Copyright © 2021-2025 Elena